Return policy

Product Returns The user has the right to return the products purchased through our website within a period of 14 calendar days from the date of receipt of the same, without the need for justification.
 
Return Conditions To be able to make a return, the product must be in the same condition in which it was delivered, unused and in its original packaging. Products that do not meet these conditions cannot be returned.
 
Return Process To start the return process, the user must contact our customer service via email [contact email] or by calling [phone number]. Once the request is received, we will provide detailed instructions on how to proceed with the return.
 
Refund Once the returned product has been received and reviewed, we will proceed to refund the corresponding amount through the same payment method used in the purchase. The refund will be made within 14 calendar days from receipt of the returned product.
 
Shipping Costs The shipping costs derived from the return of the product will be assumed by the user, except in the case of defective products or errors in shipping, in which case Bionito, SL will be responsible for them.